Ambulance service "first class" say patients

Thursday, 16 October, 2014



The care given to 999 patients by the ambulance service has been rated as "first class" in a new survey.

More than 98% of those who used the East of England Ambulance Service NHS Trust (EEAST) service in July said they were satisfied with their treatment, and nearly 94% said it met or exceeded expectations. Call handlers were praised for the way they supported 999 callers, with 96% saying their experience was ‘acceptable’ or ‘very acceptable’. Overall, 95.6% said the service they received overall was 'very satisfactory' or 'satisfactory'.One respondent said: "The treatment I received was first class, very helpful and friendly." Another commented: "Never had a faster or better service in all my 95 years. I am most grateful to the team for this gentle care...and cheerful reassurance at a very anxious time."

Chief Executive Anthony Marsh said: “It's a testament to the commitment and hard work of our staff that patients feel they are receiving such a good service when they need it most. Whilst there are always areas we can learn from to help further improve the care we give patients, we clearly are providing care we can be proud of and I’d like to thank the respondents for taking part.”

Other survey respondents praising the care, friendliness, and professionalism of the staff said:"The ambulance staff were first class at their job""We are both eternally grateful to the staff""I have nothing but praise...I was sorry to see them go when they left me at A&E"The Trust is always looking for patients to give feedback about their experience of the ambulance service - you can do this by calling 0800 028 3382 or by emailing


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