Ambulance controllers win national award

Thursday, 18 September, 2014


Ambulance dispatchers have won a national award for their high standards of patient care. 

The control room staff at the East of England Ambulance Service NHS Trust (EEAST) collected their awards from the International Academies of Emergency Dispatch (IAED) in Bristol this week.

Jenny Coventry from Chelmsford was named as dispatcher of the year and Becca Howarth from Norwich as clinician of the year.

Jenny is tasked with making sure patients receive the right help when they need it by dispatching emergency resources, while Becca gives clinical advice to patients when they may not need an ambulance.

Helen Royle and Claire Thundercliffe from Bedford, and Gina Wheeler in Norwich, also made it through to the final of the dispatcher of the year award.

Gary Morgan, Head of  Emergency Operation Centre (EOC), who attended the ceremony, said: “It was great to see Becca and Jenny receiving their awards and being recognised for their excellent work. They thoroughly deserve it and with five of our EOC staff from across the region making the final stage, this reflects the great work carried out across our control rooms”

The dispatcher award is given for consistent high compliance scores and EEAST, along with other UK ambulance services, put forward a number of staff earlier this year.

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