South Western Ambulance Service NHS Foundation Trust launches the NHS111 service in Cornwall and the Isles of Scilly

Tuesday, 28 January, 2014

South Western Ambulance Service NHS Foundation Trust (SWASFT) will launch the NHS111 Service for Cornwall and the Isles of Scilly on Tuesday 04 February 2014.

NHS111 is a national initiative that is being rolled out across the country. 111 is a new telephone number that has been introduced to make it easier for patients to access local health services. The number should be used when there is an urgent medical need but the condition does not warrant a 999 call.

NHS111 is available 24-hours-a-day, 365 days a year. When patients call 111 they will be assessed by trained call handlers who are supported in their role by clinicians. The call handlers and clinicians will then provide healthcare advice and direct people to the relevant local service that best suits their needs. That could be an Out of Hours doctor, local walk in centre or minor injuries unit, community nurse, emergency dentist or late opening chemist. If an emergency ambulance is required then this will be arranged automatically during the call.

SWASFT already provide the successful NHS111 services in Devon, Dorset and Somerset.

Dr Andy Smith, Executive Medical Director for SWASFT, said: “We already have the experience of running the NHS111 service in Devon, Dorset and Somerset and we will be bringing that experience and expertise to the Cornwall and Isles of Scilly service.

“Patient care is at the forefront of everything we do as a Trust and the 111 service will enable us to continue providing the right care, in the right place and at the right time for the people of Cornwall and the Isles of Scilly.”

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